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When the new Gaming Act came into force on January 1, 2019, it became mandatory for all gaming companies with a Swedish license to join the national self-suspension register Spelpaus. Since L&L Europe Ltd failed to comply, the Swedish iGaming regulator Spielinspektionen had no other option but to warn and impose a penalty fee of SEK 600.000. The penalty fee was set at 0.1% of L&L’s turnover.
L&L Europe operates 14 casino sites in Sweden: allbritishcasino.com, casinocasino.com, funcasino.com, funcasino.se, hypercasino.com, karlcasino.com, karlcasino.se, nobonuscasino.com, norgecasino.com, norgecasino.se, Norwegian ATMs. com, yakocasino.com, yeticasino.com, yeticasino.se
L&L said the issue was due to a change in its bank ID verification supplier. This led to a delay in processing self-exclusion requests from Spelpaus for players who had set up accounts before 1 January 2019. This issue affected self-excluded customers from 28 April 2019 to 6 May 2019. The operator has since returned all deposits to a self-excluded player that was still able to gamble.
Spelinspektionen stated: “The fact that L&L did not complete the required Spelpaus.se checks speaks for itself that the violation should be considered serious. In addition, that a player was able to play despite being registered in Spelpaus.se further indicates that the violation is serious. However, as L&L corrected the issue themselves meant that a warning and penalty fee was considered appropriate”.
